Property Management FAQs
What happens if a tenant doesn't pay?
We have a clear and timely process for addressing late payments, including notices, communication, and if necessary, legal action.
Our goal is to resolve issues quickly, minimize income loss, and maintain professionalism while complying with local laws.
How do I get started as a new property owner with Rally Point Housing?
It’s simple!
1. Schedule a consultation to discuss your property and goals.
2. We’ll provide a free property assessment and management proposal.
3. Once onboarded, you’ll gain portal access and begin earning hassle-free income.
What types of properties do you manage?
We manage a diverse range of properties throughout the Midlands of South Carolina, including single-family homes, apartments, townhomes, small multi-family buildings, and select mixed-use or commercial spaces. Our portfolio serves both market-rate and affordable housing needs, including rentals tied to our community development initiatives.
How do you determine rental rates?
We perform a comparative market analysis on every property using local data, neighborhood trends, and amenities to set competitive rents. Our goal is to maximize income while minimizing vacancy by attracting qualified long-term tenants.
How do owners get paid and track their income?
Owners receive monthly payments via direct deposit and can view all financials through the Buildium Owner Portal, including rent collections, invoices, and expense reports. We keep your accounting transparent, up-to-date, and accessible 24/7.
How do you screen tenants?
We use a comprehensive screening process that includes:
Credit and background checks
Employment and income verification
Rental history and references
Our focus is on placing responsible tenants who treat your property with care.
What services do you offer property owners?
Our full-service management includes leasing, tenant screening, rent collection, 24/7 maintenance, and detailed financial reporting. We use cutting-edge technology to maximize your investment’s value. Request a quote at info@rallypointhousing.org.
How do you handle maintenance and repairs?
We coordinate maintenance with trusted local vendors who deliver quality work at fair prices.
All non-emergency requests go through our online portal for tracking and approval.
Emergency issues are handled immediately, and you’ll be notified of any major repairs or costs before work begins.
How do you help maximize my return on investments (ROI)?
Our strategy focuses on reducing vacancy, minimizing expenses, and preserving property value through proactive maintenance and tenant retention.
We also advise on upgrades that increase market value and potential rental income.
How do tenants submit maintenance requests?
Tenants can submit maintenance requests through our online portal or by calling our 24/7 emergency line at (803) 555-5678. We prioritize quick, reliable service to keep your home in top condition.
What are your fees for property management?
Our fees vary based on property type and services required. Contact us at info@rallypointhousing.org for a personalized quote tailored to your needs.
Do you require a security deposit for rentals?
Yes, most rentals require a security deposit, typically one month’s rent, refundable per South Carolina landlord-tenant laws upon move-out, pending inspection. Details are provided in your property management agreement.